BIG Podcast

Taking Control of the Call Center Queue



John speaks with Respell’s Harpriya Bagri about using her firm’s AI workflow tool to fight through the frustration of lost luggage. Also, Glen shares conference nuggets and ponders the meaning of the word “cashless.”     Links related to this episode:   Respell:   Harpriya’s viral tweet/video (that’s right- we said Tweet) on her lost luggage pursuit:  The full Town Hall video featuring Harpriya’s Respell on-screen demo:  FIVEGPT press release:   FIVEGPT video:  Equifax Market Pulse:    Follow the Best Innovation Group on LinkedIn:  Follow Glen on X @154Advisors Follow John on X @jbfintech